Shipping
1. Purpose and Scope
This Shipping Policy applies to all orders shipped by LISA FERNANDES LLC (operating as Canopy & Vine) from canopyandvine.best. It covers all products, including returns and exchanges. We prioritize safe, timely, and cost-effective delivery to ensure an exceptional customer experience.
2. Carrier Selection
2.1 We partner with logistics providers that hold valid certifications and comply with international and local regulations.
2.2 Carriers are selected based on reliability, service quality, coverage, and efficiency (e.g., USPS, UPS, FedEx, DHL).
3. Shipping Methods & Destinations
3.1 Continental US: Standard shipping via USPS, UPS, or FedEx.
3.2 Alaska, Hawaii & US Territories: USPS Priority Mail or expedited services (additional fees apply).
3.3 International: DHL, FedEx International, or USPS First Class/Priority Mail (varies by destination).
3.4 Special Items (fragile, oversized, temperature-sensitive): Shipped via dedicated carriers with protective packaging.
4. Processing Time
4.1 Orders placed before 3:00 PM ET on business days ship within 1–2 business days (excludes pre-orders/custom items).
4.2 Weekend/holiday orders ship within 1–2 business days of the next workday.
4.3 Custom or backordered items will note extended processing times on the product page.
5. Shipping Fees
5.1 Continental US: Free shipping on orders over [X] incur a $[Y] fee.
5.2 Alaska/Hawaii/US Territories: Flat fee of $[Z] + possible surcharges (calculated at checkout).
5.3 International: Costs vary by destination/weight (displayed at checkout). Duties/taxes are the customer’s responsibility.
6. Returns & Exchanges
6.1 Company error (damaged/incorrect item): We cover return shipping and send replacements at no cost.
6.2 Customer-initiated returns (within 7 days of delivery, unused/unopened): Customer pays return shipping; we cover reshipment for exchanges.
6.3 Refused/undeliverable shipments due to incorrect address: Customer bears all associated costs.
7. Risk & Ownership
Ownership and risk of loss transfer to the customer once the carrier takes possession of the order.
8. Prohibited Items
We comply with all carrier and international restrictions (e.g., hazardous materials, liquids, perishables). Customers assume responsibility for legal compliance.
9. Force Majeure
We are not liable for delays caused by unforeseen events (natural disasters, pandemics, strikes, or government actions).
10. Policy Updates
We reserve the right to modify this policy. Changes take effect immediately upon posting at .
Contact Us
Questions? Reach our support team:
📧 support@canopyandvine.best
📞 +1 (660) 493-9377
📍 8 Mason Street Ext, Buzzards Bay, MA 02532
Effective: January 15, 2026
LISA FERNANDES LLC | DBA Canopy & Vine