Returns & Exchanges
Last Updated: January 15, 2026
At LISA FERNANDES LLC (operating as Canopy & Vine), we strive for your complete satisfaction. If you’re not happy with your purchase, here’s how we handle returns and refunds:
1. Return Eligibility
You may request a return if:
The item is unused, in original packaging, with tags attached.
Your request is submitted within 30 days of delivery.
The product is defective, damaged, or incorrectly shipped.
Non-Returnable Items:
Digital downloads, personalized/custom items, and final sale merchandise (e.g., clearance).
2. Refund Process
Inspection First: Refunds are issued after we receive and inspect your return.
Payment Method: Approved refunds go back to your original payment method.
Timeline: Allow 3–7 business days for processing (depending on your bank).
3. Non-Refundable Situations
We cannot refund:
Items returned after 30 days.
Products damaged by misuse or improper care.
Final sale, discounted, or clearance items.
Original shipping fees (unless we made an error).
4. How to Initiate a Return
Email Us: Contact support@canopyandvine.best with:
Your order number.
Reason for return.
Photos (if item is defective/damaged).
Instructions: Our team will reply with a return address and shipping guidelines.
Ship Back: Send the item to:LISA FERNANDES LLC,8 Mason Street Ext, Buzzards Bay, Massachusetts 02532Phone: +1 (660) 493-9377